Privacy policy

Last Updated: July 20, 2025

This Privacy Policy explains how RetroGo (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from retrogo.com (the “Site”) or communicate with us about our products and services (collectively, the “Services”).
By using our Site or Services, you agree to the practices described in this policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, products, or legal obligations. Updates will be posted here with a revised “Last Updated” date. Please check this page regularly for updates.

2. How We Collect and Use Your Information

To provide and improve our Services, we collect information about you from several sources as outlined below. This may include details you provide directly, information collected automatically, and information from third parties.

3. Information We Collect Directly from You

When you interact with RetroGo, we may collect:

  • Contact Information: name, email address, phone number, and billing/shipping address
  • Order Information: order number, payment details, and delivery information
  • Account Information: username, password, and security data if you create an account
  • Customer Support Details: information you share when contacting us for help or feedback

Providing this information is voluntary, but some features of our Services may not function properly without it.

4. SMS / MMS Text Message Marketing Program Privacy Policy

Your privacy is important to us. We use the information you provide through our messaging program only to deliver text messages and respond to you when necessary.
We may share limited information with vendors who help deliver our messages, such as mobile carriers and platform providers.

📌 We do NOT sell, rent, trade, or lease phone numbers or customer data to any third party for profit.

We may, however, disclose information if required by law or to protect our rights or property.
When signing up, you agree to provide accurate, truthful details. Misuse or false information may result in removal from the program.

If you’re a resident of California or the European Union, you may request details regarding our disclosure of messaging data to third parties under California Civil Code Section 1798.83 or GDPR (2016/679).

5. Information We Collect Automatically

We may automatically collect certain data (“Usage Data”) using cookies, pixels, and similar technologies. This may include:

  • Your device type, browser, and IP address
  • Pages visited, clicks, and time spent on the Site
  • Referring website or ad source

We use this information to analyze traffic, enhance user experience, and improve our Services.

6. Information from Third Parties

We may also receive data from trusted partners, including:

  • Shopify, which powers our store and handles order processing
  • Payment processors, who securely process your payment details
  • Analytics and marketing platforms, which help us improve and promote our products

Any information obtained from third parties is handled according to this Privacy Policy.

7. How We Use Your Information

We use your personal information to:

  • Process orders and payments
  • Communicate order updates, support, and promotional offers
  • Improve our products and website experience
  • Prevent fraud, enhance security, and comply with legal obligations

8. Cookies

RetroGo uses cookies and similar tools to store preferences, analyze site activity, and deliver personalized experiences. You can manage cookie preferences through your browser settings, but some features may not function properly without them.

9. How We Share Information

We share information only when necessary — such as with shipping carriers, payment processors, and trusted partners who assist in running our business. Your data is never sold.

10. Children’s Privacy

Our Services are not intended for anyone under the age of 13. We do not knowingly collect or store information from children.

11. Security and Retention

We take data protection seriously. Personal information is stored securely and only retained as long as necessary to fulfill its intended purpose or comply with legal obligations.

12. Your Rights

Depending on your region, you may have rights to:

  • Access or request a copy of your personal data
  • Correct or delete your information
  • Opt out of marketing communications
  • Withdraw consent or request data portability

To exercise these rights, contact us at shopretrogo@gmail.com.

13. International Users

By using our Site, you acknowledge that your information may be stored and processed in the United States or other jurisdictions where our partners operate.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out:

📧 Email: shopretrogo@gmail.com
📍 Business Address: New York, NY 14219, United States

RetroGo — protecting your data while powering your nostalgia.