Shipping policy
At RetroGo, we’re committed to delivering fast, reliable, and transparent shipping on every order. Below you’ll find details about our shipping options, processing times, and tracking procedures.
1. Shipping Destinations
RetroGo currently ships within the United States.
We’re working to expand international shipping soon — updates will be posted here once available.
2. Shipping Options & Estimated Delivery Times
| Shipping Option | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping (U.S. only) | 2–8 Business Days | FREE |
| Express Shipping (U.S. only) | 1–3 Business Days | $9.99 |
All orders include tracking and are securely packaged for safe delivery.
Delivery times are estimates and may vary due to factors such as weather, postal delays, or courier issues.
3. Order Processing Time
- Orders are processed within 1–2 business days (Monday–Friday).
- Orders placed before 3:00 PM EST begin processing the same day.
- Orders placed on weekends or public holidays are processed the next business day.
- Once dispatched, you’ll receive a shipping confirmation email with tracking details.
4. Tracking Information
You’ll receive a tracking number via email once your order has shipped.
We primarily ship through USPS, UPS, or DHL, depending on your location and selected delivery method.
You can track your package directly through the courier’s website or by using the link provided in your email.
If you encounter any tracking issues, please contact us at shopretrogo@gmail.com.
5. Shipping Delays or Exceptions
Shipping times are estimates only. RetroGo is not responsible for delays caused by factors beyond our control — such as weather conditions, carrier disruptions, or peak season volume.
6. Failed Delivery or Address Errors
If a package is returned to us due to an incorrect address, incomplete information, or failed delivery attempts, the customer will be responsible for the reshipping cost.
Please double-check your shipping details before submitting your order.
7. International Customs or Duties
At this time, RetroGo ships only within the United States.
When international shipping becomes available, customers will be responsible for any customs duties, import taxes, or local fees charged by their country.
8. Contact Us
For any shipping-related questions, our support team is happy to help:
📧 Email: shopretrogo@gmail.com
🕒 Support Hours: Monday – Friday | 9:00 AM – 5:00 PM EST